Last updated: December 2025

This Cookie Policy explains how Enfelista Ltd, trading as Eatbay (“we”, “us”, “our”), uses cookies and similar technologies on the Eatbay website and applications.

Registered address: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Privacy contact: privacy@enfelista.co.uk
Data Protection Officer: Mr. Ajin Toni (ajin@enfelista.com)

By using Eatbay, you can choose whether to accept or reject non-essential cookies through our cookie consent banner or settings panel. Essential cookies are always active, as they are required for the platform to function.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, mobile, tablet) when you visit a website. They help websites function properly, remember your preferences, improve performance, and deliver personalised content.

Cookies may be:

  • Session cookies (deleted when you close your browser)
  • Persistent cookies (stored for a defined period)
  • First-party cookies (set by Eatbay)
  • Third-party cookies (set by trusted partners)

2. Why We Use Cookies

Eatbay uses cookies to:

  • Enable core website and ordering functionality
  • Secure user accounts and prevent fraud
  • Process food orders and payments
  • Remember user preferences
  • Analyse traffic and platform performance
  • Understand referral and marketing performance
  • Deliver relevant promotions and advertisements (with consent)

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are required for Eatbay to operate correctly and securely. Without these cookies, key services such as login, cart functionality, checkout, and payment processing cannot work.

Examples of essential cookie purposes:

  • User authentication and session management
  • Shopping cart and order processing
  • Payment verification and fraud prevention
  • Security and system integrity

Legal basis: Contractual necessity and legal obligation

3.2 Analytics & Performance Cookies

These cookies help us understand how users interact with Eatbay. They allow us to measure traffic, identify errors, and improve platform performance.

Examples:

  • Pages visited and time spent
  • Device and browser type
  • Traffic source and referral data

Analytics services used:

  • Google Analytics

Legal basis: Consent

3.3 Marketing & Advertising Cookies

Marketing cookies are used to deliver relevant advertisements, measure campaign effectiveness, and understand how users interact with our marketing content.

These cookies may be set by Eatbay or third-party partners.

Examples:

  • Tracking referral sources
  • Measuring advertising conversions
  • Displaying personalised offers

Marketing partners may include:

  • Meta (Facebook) Pixel

Legal basis: Consent

3.4 Functional Cookies

Functional cookies remember user preferences and optional features to improve convenience.

Examples:

  • Saving delivery address for faster checkout (if enabled)
  • Remembering language or region preferences

Legal basis: Consent

4. Third-Party Cookies

Some cookies on Eatbay are placed by trusted third parties to provide services such as payments, analytics, messaging, hosting, and advertising.

These may include:

  • Payment gateways: Stripe, PayPal
  • Messaging services: Twilio, Brevo, Zoho
  • Analytics providers: Google Analytics
  • Advertising partners: Meta
  • Hosting and infrastructure: AWS, Vultr, Runcloud

We do not control third-party cookies. Their use is governed by their respective privacy and cookie policies.

5. How Long We Store Cookies

Cookies may be stored for different periods depending on their purpose:

  • Session cookies: deleted when you close your browser
  • Persistent cookies: stored for up to 12 months

Data associated with cookies and platform usage may be retained for up to 10 years, in accordance with legal, accounting, and business requirements.

6. Managing Your Cookie Preferences

You have full control over non-essential cookies.

You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Modify cookie preferences at any time

You can change your preferences through:

  • The cookie settings panel on Eatbay
  • Your browser settings (note: disabling essential cookies may affect functionality)

7. Your Rights Under UK GDPR

You have the right to:

  • Withdraw consent at any time
  • Access personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Modify cookie preferences
  • Delete your Eatbay account

Requests can be made by contacting us at privacy@enfelista.co.uk.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this policy periodically.

9. Contact Information

If you have questions about this Cookie Policy or how Eatbay uses cookies, please contact:

Enfelista Ltd (Eatbay)Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: privacy@enfelista.co.uk
Data Protection Officer: Mr. Ajin Toni (ajin@enfelista.com)